Volkswagen ID.4 I (E21) (2020 – 2025)

Reliability score : 7.4/10

The Volkswagen ID.4 (E21 generation) is the German manufacturer's first 100% electric global SUV, based on the modular MEB platform. Designed to be the 'Tiguan of the electric era,' it stands out for its generous spaciousness, ride comfort, and excellent turning radius (on RWD versions). However, the first years of production (2020-2023) were marred by numerous software bugs (slow infotainment system, black screens) and criticized ergonomics (haptic controls, unlit sliders). A major update in late 2023 (Model Year 2024) corrected most of these flaws with the introduction of the new APP550 rear motor (more powerful and efficient), a 12.9-inch screen with responsive v4.0 software, and backlit sliders. Overall rating: 7.5/10 (2020-2023 Models) / 8.5/10 (2024+ Models).

✅ Strengths

Exceptional spaciousness and trunk volume (543 liters)
Impressive turning radius on RWD versions (10.2 m)
Suspension comfort and very refined soundproofing
2024 update (286 hp engine and v4.0 software) that transforms the vehicle
Passive and active safety (5 Euro NCAP stars)

⚠️ Weaknesses

Exasperating software bugs on 2020-2022 models (slowness, reboots)
Ergonomics of touch controls on the steering wheel and unlit climate control sliders (corrected in 2024)
Quality of some interior plastics unworthy of the price on early versions
Very high weight (up to 2.2 tons) leading to rapid tire wear
Disappointing efficiency of the (optional) heat pump compared to initial promises

🎯 Verdict

The Volkswagen ID.4 is a family SUV packed with intrinsic qualities (space, comfort, handling), but its launch was marred by an unfinished software architecture. If you are looking for a 2021 or 2022 model, caution is advised: demand a clear history, verify that all recalls (12V battery, handles, 3.x updates) have been carried out, and negotiate the price firmly. If your budget allows, definitely prioritize a late 2023 or 2024 model (286 hp engine / 4.0 software): these versions correct almost all of the early flaws and make the ID.4 one of the best electric SUVs on the market.

Common issues

Dysfonctionnements du système d'infodivertissement et bugs logiciels Medium

🔧 Dès l'achat – 80 000 km

💶 Souvent résolu par mise à jour logicielle (gratuit sous garantie). Remplacement module: 800 – 2 000 €

Vérifier l'historique des mises à jour logicielles et tester toutes les fonctions.

Décharge ou défaillance prématurée de la batterie 12V Medium

🔧 30 000 – 80 000 km

💶 150 – 300 €

S'assurer du bon fonctionnement du système 12V et de sa charge.

Problèmes avec le système de chauffage/climatisation (pompe à chaleur) Medium

🔧 40 000 – 100 000 km

💶 800 – 2 500 €

Tester le chauffage et la climatisation, surtout par températures extrêmes.

Anomalies de charge (lenteur, interruption, problème de port) Medium

🔧 20 000 – 70 000 km

💶 300 – 1 500 € (selon le composant défectueux)

Tester la charge AC et DC avec différentes bornes avant l'achat.

Estimated maintenance costs

Complete brakes	£220 – 480
Estimated annual budget	£280 – 580

Indicative estimates (independent garage, UK market). Prices vary by region and year.