Renault Zoe Phase 2 (BFM) (2019 – 2024)

Reliability score : 8.5/10

The Renault Zoe Phase 2 (often referred to as ZE 50) represents a major evolution of the original model launched in 2012. Although it retains the same platform, it benefits from a complete redesign of its interior (foamed materials, digital screens, Easy Link system), a new 52 kWh battery offering up to 395 km of WLTP range, and the introduction (optional) of 50 kW DC fast charging via a Combo CCS port. The 22 kW AC charger (Caméléon), a real asset for public charging stations, is retained. In terms of reliability, this Phase 2 has corrected the early flaws of the first electric motors but remains sensitive to onboard electronics and thermal management. Overall note: A mature model, very relevant as a used car for urban and peri-urban use.

✅ Strengths

Unbeatable 22 kW AC charger (Caméléon) for public charging
Comfortable real-world range (approx. 300-330 real km for the ZE 50)
Very low battery degradation (SOH) over time
Interior finish and soundproofing significantly improved compared to Phase 1
Extremely robust electric motors (R110/R135)

⚠️ Weaknesses

DC fast charging limited to 50 kW... and often optional!
Driving position too high (seats not height-adjustable)
Euro NCAP score degraded in 2021 (0 stars) following protocol tightening and removal of the head side airbag
Extreme sensitivity to 12V battery voltage (phantom error messages)
Fragility of the air conditioning compressor

🎯 Verdict

The Renault Zoe Phase 2 is an excellent used car purchase for anyone looking for a reliable, efficient daily electric vehicle with reassuring range. The R110 motor is amply sufficient, but the R135 provides undeniable comfort on expressways. Essential purchase condition: prioritize a model equipped with the 50 kW DC fast charging option (Combo CCS) for resale, demand a battery health certificate (SOH > 90%), and ensure the air conditioning works perfectly. Avoid models whose 12V battery has not been maintained, as this often masks complex electronic diagnostics.

Common issues

Défaillance de la batterie 12V auxiliaire Medium

🔧 40 000 – 80 000 km (ou 3-5 ans)

💶 150 – 300 €

Vérifier régulièrement la tension de la batterie 12V, la remplacer préventivement.

Problèmes avec le système de charge (OBC ou port de charge) High

🔧 50 000 – 120 000 km

💶 800 – 2 500 €

Tester la charge sur différentes bornes, vérifier l'état du port de charge.

Dysfonctionnement du système de chauffage/climatisation (pompe à chaleur) Medium

🔧 60 000 – 150 000 km

💶 700 – 1 800 €

Tester le chauffage et la climatisation avant l'achat, vérifier l'efficacité.

Usure prématurée ou grippage des freins arrière Low

🔧 50 000 – 100 000 km

💶 300 – 600 €

Faire vérifier les freins arrière régulièrement, surtout si la voiture est peu utilisée.

Glitches logiciels ou dysfonctionnements du système d'infodivertissement Low

🔧 Dès l'achat, peut apparaître à tout moment

💶 0 – 200 €

S'assurer que les mises à jour logicielles ont été effectuées par le concessionnaire.

Estimated maintenance costs

Complete brakes	£220 – 480
Estimated annual budget	£200 – 450

Indicative estimates (independent garage, UK market). Prices vary by region and year.