Renault Zoe Phase 2 (BFM) (2019 – 2024)

Reliability score : 8.5/10

The Renault Zoe Phase 2 (internal code BFM), launched in late 2019, represents a major overhaul of Europe's best-selling electric vehicle. While the exterior received a subtle facelift, the underlying technology and interior were completely transformed. It introduced a new 52 kWh battery (ZE 50) offering up to 395 km of WLTP range, a more powerful R135 motor, and the long-awaited addition of 50 kW DC fast charging (CCS) alongside its signature 22 kW AC Chameleon charger. The interior saw a massive leap in quality with soft-touch materials and the modern Easy Link infotainment system. However, its reputation took a hit in 2021 when Euro NCAP downgraded it to 0 stars, primarily due to the removal of the head-protecting side airbag and the lack of standard active safety features (AEB) on base

✅ Strengths

Excellent real-world range (up to 395 km WLTP with ZE 50 battery)
Standard 22 kW AC charging (Chameleon) is a massive advantage for public city charging
Vastly improved interior material quality and ergonomics compared to Phase 1
Very reliable electric powertrain (Cleon motors)
Affordable and abundant on the used market

⚠️ Weaknesses

50 kW DC fast charging (CCS) was optional on many trims and is slow by modern standards
0-star Euro NCAP rating in 2021 (due to passive/active safety equipment downgrades)
Driving position is unusually high (battery located under the floor)
Rear seats do not fold completely flat, limiting cargo practicality
No 'Park' (P) gear on the shifter (relies on neutral and automatic parking brake)

🎯 Verdict

The Renault Zoe Phase 2 is an outstanding used EV buy, provided you understand its limitations. Its 22 kW AC charging capability makes it the undisputed king of urban public charging, and the 52 kWh battery provides genuine versatility. The electric motors are bulletproof, but buyers must be vigilant about 12V battery maintenance and heat pump health. If you plan on taking road trips, ensure the specific model you are buying has the optional 50 kW DC (CCS) port installed. Despite the poor 2021 Euro NCAP score, it remains a structurally sound and highly practical daily driver.