Chrysler Pacifica II (RU) (2016 – 2025)

Reliability score : 5.8/10

Launched in 2016 to replace the Town & Country (Grand Voyager), the Chrysler Pacifica (Generation II - Code RU) revolutionized the North American minivan segment by introducing the first plug-in hybrid (PHEV) powertrain in its class. It received a facelift in 2021, bringing a refreshed design, the Uconnect 5 infotainment system, and an all-wheel drive (AWD) option for the ICE versions. While the model shines with its comfort, interior space, and ingenious Stow 'n Go seating system (only on the ICE version), its reliability record is very mixed. According to ADAC and J.D. Power, the Pacifica ranks below average for its segment. The ICE V6 Pentastar version is robust and recommendable, but the Plug-in Hybrid (PHEV) version, although very economical to run, suffers from serious reliability is

✅ Strengths

Excellent mechanical reliability of the classic 3.6L Pentastar V6 engine
Very advantageous fuel consumption of the PHEV version (when it works)
High-level ride comfort and soundproofing
Stow 'n Go fold-away seating system (on ICE version only)
Gigantic interior space and exemplary modularity

⚠️ Weaknesses

Disastrous reliability of the plug-in hybrid (PHEV) system
Record number of safety recalls (NHTSA), notably for fire risks
Recurring electronic bugs (Uconnect system, rearview cameras)
Jerkiness of the 9-speed automatic gearbox on early model years (2017-2018)
Absence of Stow 'n Go seats on the hybrid version (space occupied by the battery)

🎯 Verdict

The Chrysler Pacifica is a minivan with undeniable family qualities, but its reliability record dictates caution. If you opt for the 3.6L Pentastar V6 ICE version, the purchase is recommendable (favor post-2018 models to avoid the quirks of the ZF9 gearbox). On the other hand, the Plug-in Hybrid (PHEV) version is to be avoided or negotiated with extreme caution. Although innovative and economical at the pump, it accumulates major design flaws (fire risks, engine stalls, charging failures) and an alarming number of recalls. If you absolutely insist on the PHEV, demand a model under an extended manufacturer warranty and scrupulously check the recall history. For peace of mind in a hybrid, the Toyota Sienna is an infinitely more reliable alternative.